How is my bill calculated?

Commercial accounts are based on actual water usage plus base rate determined by water meter size. New Residential accounts based on actual water usage $3.20 first 2 per CCF (CCF is defined as 100 cubic fee of water) and $7.68 for each CCF over 2 per CCF capped at 8 per CCF plus base rate of $15.28 (max $67.76). Established Residential accounts based on winter average water usage from readings to include January, February, and March plus base rate of $15.28 (starting with April billing cycle/no usage cap for winter average).

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1. Who should I contact if I have a sewer back up issue?
2. How do I set up my sewer services for billing?
3. Why is my sewer bill separate from my water bill?
4. How do I make changes to my account?
5. What are my payment options?
6. What types of credit/debit cards are accepted?
7. Are there any fees charged for payment types?
8. What happens if my payment is refused/returned by the bank?
9. Does it cost anything to log in and view account information?
10. What is the difference between Online Bill Payment and Automatic Bill Payment?
11. If I pay online and provide my email address will it be disclosed to third parties?
12. How do I sign up for automatic bill payment with a Credit Card?
13. How do I sign up for automatic bill payment from my checking account?
14. If I sign up for automatic bill pay when will my checking account be charged?
15. How will I know when automatic bill payment has been activated?
16. Will my auto-pay be active if I move?
17. I am going on vacation for an extended time, can I make advance payments?
18. How is my bill calculated?
19. What will be my billing due date?
20. When are payments due?
21. What is the penalty amount if my payment is past the delinquent date?
22. What happens if I let my bill get behind?
23. How far behind do I have to get before my services are terminated?
24. Will I be notified before my services are terminated?
25. What happens if I don’t pay the bill by the notice date?
26. Can I make payment arrangements for past due accounts?
27. What if I have a dispute on my bill amount?
28. Still have questions?