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Changes to your account, including name changes, bill to: address changes, canceling service or disputes on usage readings are handled directly by the Missouri American Water website or customer service 866-430-0820. If Public Water District is your provider they will be the contact.
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American Water does not provide combined billing services for municipalities. Sewer lines are maintained by the City or Warrensburg with billing processed through our facility.
You can pay your sewer bill in person at City Hall, by mail, over the phone, setup automatic bank draft payments through the city or credit card payments on-line, (online $1.25 transaction fee), and a drop box. For more details view our Payment Options Page.
Visa, MasterCard and Discover. (sorry no American Express) We do not accept e-checks for walk in, phone or online payments.
Online payments are charged a $1.25 transaction fee to include auto pay directly to the customer card account. No additional fees are charged for walk in, phone or city bank draft auto-pay transactions.
Customers will be charged a $25 service fee for checks and monthly Automatic Pay payments returned to the City for stop pays, closed accounts or any other reason. Customers will be charged a $25 service fee for credit/debit card charge backs. The fee will be added to the current bill and accrue late fees. Customers with three or more returned check payments will be required to pay their utility bills with cash or credit/debit card. Visa, MasterCard and Discover. We do not accept e-checks for walk in, phone or online payments. (Customers are responsible for updating any auto-pay information including banking account changes)
Customers may set up to view account information at no charge. This feature allows customers to:
- View account detail
- Transaction history
- Address information
- Account information
- Consumption history
- Manage multiple accounts
- Sign up for e-billing (e-mail bills instead of paper)
Online Bill Payment/Auto Pay from a Credit Card is controlled by the customer form their web account access. Automatic Bill Payment from a checking account by bank draft is initiated every month by City of Warrensburg on the due date.
Online Bill Payment is controlled by the customer from their web based account sign in. The customer is responsible for managing the credit card information as well as the payment dates and the amounts to be drafted.
Customers must fill out a Automatic Bill Pay Form and provide banking information for drafting from checking.
Your checking account will be charged on the payment due date. If your due date falls on a weekend or holiday it will then be charged the following business day.
Commercial accounts are based on actual water usage plus base rate determined by water meter size. New Residential accounts based on actual water usage $2.72 first 2 per CCF (CCF is defined as 100 cubic fee of water) and $6.53 for each CCF over 2 per CCF capped at 8 per CCF plus base rate of $13 (max $57.62). Established Residential accounts based on winter average water usage from readings to include January, February, and March plus base rate of $13 (starting with April billing cycle/no usage cap for winter average).
The City is split into four zones determined by water meter readings (first two digits of account number ). Each zone is billed monthly in weekly cycles with a due date specific to the zone. For a list of these zones and which week your bill is due please view our
Customers may appeal a bill within 15 days of receiving the bill to the City Collector and, if not satisfied, to the Director of Finance.
Sewer Bill Credit: Customers are responsible for all water usage that goes through the meter on the customer side of the water line. However in the event of a water leak, improper plumbing, or incomplete connections the City may adjust the customer’s sewer usage for the affected time period provided written documentation is attached to a Utility Adjustment Request form provided by the City and submitted by the customer to the City Collector and Public Works Director to support the leak or non-usage. City staff will make periodic review(s) of the account and physical location. Credits will be applied to the customer account the following month. Money will only be returned to the customer if the credit on the account pays more than 6 months of typical bills and upon request. Only one credit adjustment is allowed per address for the life of the account.